Frequently Asked Questions

Everything you need to know about our processes, services, and custom manufacturing solutions.

3D Printing: STL, OBJ, STEP, STP, and 3MF.
Laser Cutting and Engraving: SVG, DXF, AI, PDF, and high-resolution PNG files.
If you do not have a production-ready file, our team may be able to create or prepare the design for an additional fee.
Standard orders are generally produced within 3–5 business days. Custom or more complex projects usually require 5–10 business days after the design, material, dimensions, quantity, and final quote have been approved. Shipping time is calculated separately according to the destination and selected carrier. Rush production may be available upon request.
Yes. We ship orders throughout the United States using reliable carriers such as USPS, UPS, and FedEx. Available shipping options, costs, and estimated delivery times are calculated according to the package specifications and destination. Tracking information is provided once the order has been shipped.
Yes. Your files and project information are treated as confidential and are used only to review, quote, and manufacture your order. We do not share customer designs with unauthorized third parties. A Non-Disclosure Agreement (NDA) may be arranged before files are shared for sensitive or proprietary projects.