Shipping & Delivery Policy — USABRAZ3D

1. Shipping Coverage

USABRAZ3D currently ships orders to eligible residential and commercial addresses within the United States of America.

International shipping is not currently available. Shipping availability may vary depending on the destination, product dimensions, weight, carrier restrictions, and selected service.

2. Production and Processing Times

2.1. Custom-Made Products

Production times for custom 3D printing, laser engraving, laser cutting, and other made-to-order products vary according to:

• Project complexity;
• Product size and quantity;
• Selected material and color;
• File preparation or design requirements;
• Equipment availability; and
• Current production demand.

The estimated production time for each custom order will be provided individually in the customer’s quotation.

Production begins only after the required payment has been received and the customer has provided final written approval of the quotation, specifications, and any applicable proof or prototype.

2.2. Ready-Made Store Products

Processing times for ready-made store products will be displayed during checkout, on the applicable product page, or communicated in the order confirmation.

3. Shipping Carriers

Depending on the destination, package size, product weight, service availability, delivery speed, and shipping cost, USABRAZ3D may ship orders using:

• United States Postal Service (USPS);
• United Parcel Service (UPS); or
• FedEx.

USABRAZ3D reserves the right to select the most appropriate carrier and shipping service for each order unless a specific method has been agreed to in writing.

4. Shipping Costs

Shipping costs are calculated based on factors that may include:

• Delivery destination;
• Package dimensions and total weight;
• Selected carrier and shipping service;
• Insurance or signature requirements; and
• Any special packaging or handling requirements.

For custom orders, the shipping cost will be included in the quotation or communicated before final payment.

For ready-made products purchased through the online store, the applicable shipping cost will be displayed during checkout before the customer completes payment.

5. Delivery Estimates

Delivery dates and carrier transit times are estimates and are not guaranteed unless an applicable carrier service expressly provides a delivery guarantee.

Estimated delivery times may be affected by:

• Carrier operating conditions;
• Severe weather or natural disasters;
• Holiday demand and seasonal volume;
• Transportation or distribution disruptions;
• Incorrect or incomplete delivery information;
• Remote or restricted delivery locations;
• Government actions or emergencies; and
• Other circumstances beyond USABRAZ3D’s reasonable control.

The estimated delivery date does not include the production or order-processing period.

6. Shipping Confirmation and Tracking

When tracking is available, the customer will receive a shipping confirmation containing the carrier’s tracking number after the order has been transferred to USPS, UPS, or FedEx.

Tracking information may require additional time to become active after a shipping label has been created.

Customers are responsible for monitoring tracking updates and ensuring that someone is available to receive the package when necessary.

7. Shipping Delays

7.1. Production Delays

If USABRAZ3D determines that an order cannot be shipped within the production time stated in the quotation or order confirmation, we will notify the customer and provide an updated estimated shipping date.

Where required by applicable law, the customer will have the opportunity to accept the revised shipping date or cancel the unshipped order and receive an applicable refund.

7.2. Carrier Delays

After a package has been transferred to the shipping carrier, delivery may be delayed by circumstances outside USABRAZ3D’s direct control.

USABRAZ3D will reasonably assist the customer in obtaining updated tracking information or opening a carrier inquiry when appropriate.

8. Customer Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient’s full name or business name;
• Street address and unit, suite, or apartment number;
• City, state, and ZIP Code;
• Telephone number; and
• Any relevant delivery instructions.

Before approving a custom quotation or completing checkout, the customer should carefully verify all shipping information.

9. Address Changes

To request an address change, contact USABRAZ3D as soon as possible and before the order is shipped.

We cannot guarantee that an address can be changed after a shipping label has been created or after the package has been transferred to the carrier.

Address changes requested after shipment may be subject to carrier restrictions, additional fees, or delivery delays.

10. Incorrect or Incomplete Addresses

If a package is delayed, returned, redirected, or declared undeliverable because the customer provided an incorrect or incomplete address, the customer may be responsible for:

• Additional shipping charges;
• Address correction fees;
• Return-to-sender fees; and
• The cost of reshipping the order.

USABRAZ3D is not responsible for delays or losses resulting from inaccurate delivery information supplied by the customer.

11. Failed Delivery and Returned Packages

A package may be returned to USABRAZ3D because of an incorrect address, refusal of delivery, failure to collect the package, repeated unsuccessful delivery attempts, or another issue reported by the carrier.

If a package is returned, USABRAZ3D will contact the customer to determine whether the order should be reshipped.

Additional shipping charges may apply when the failed delivery was not caused by USABRAZ3D or the shipping carrier.

12. Lost or Missing Packages

If tracking information does not update for an extended period or the package has not arrived within a reasonable time after the estimated delivery date, contact USABRAZ3D.

We will review the tracking information and, when appropriate, open an inquiry or claim with USPS, UPS, or FedEx.

Carrier investigations and claims may require additional time. Customers may be asked to provide information or documents needed by the carrier.

If the carrier confirms that the package was lost during transit, USABRAZ3D will determine the appropriate resolution, which may include replacement of the affected product or a refund, subject to applicable law and the circumstances of the claim.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

• Verify the shipping address on the order;
• Check around the delivery location;
• Ask household members, neighbors, or building staff;
• Allow a short period for an early delivery scan to update; and
• Contact the shipping carrier for additional delivery details.

The customer should also contact USABRAZ3D so that we can review the available tracking information and reasonably assist with a carrier inquiry.

14. Damaged Packages or Products

If the shipping package is visibly damaged at the time of delivery, the customer should refuse delivery whenever reasonably possible.

If damage is discovered after opening the package, contact USABRAZ3D within forty-eight (48) hours after delivery and provide:

• The customer’s name and order number;
• Photographs of the outer packaging;
• Photographs of the internal packaging;
• Photographs of the damaged product; and
• A detailed description of the damage.

The customer must retain the product, shipping labels, original packaging, and all packing materials until the claim has been reviewed.

Confirmed shipping damage will be handled in accordance with our Return and Refund Policy.

15. Risk of Loss

Responsibility for lost, damaged, or misdelivered packages will be determined according to the tracking information, carrier investigation, shipping service, insurance coverage, applicable law, and the specific circumstances of the order.

Nothing in this Shipping and Delivery Policy limits any consumer right or remedy that cannot legally be excluded.

16. Changes to This Policy

USABRAZ3D may update this Shipping and Delivery Policy periodically. The most current version will be published on this page with its applicable “Last Updated” date.

17. Contact Us

For questions about shipping, tracking, delivery, or a delayed, missing, or damaged package, please contact: